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What You Need to Know Before You Start

Access to 71tk depends on your local law and the eligible regions we serve — before you open an account, these are the conditions that apply to you. We keep these terms plain and direct so you know exactly where you stand.

Eligibility depends on local lawAccount rules apply from registrationBangladesh-applicable conditionsbKash, Nagad, Rocket wallet termsContact us to query any clause
71tk What You Need to Know Before You Start
LEGAL CONTACT PATHS

Reach Us About Any Legal Question

If a clause in our terms is unclear, or you need to raise a concern about your account conditions, our support team handles legal queries through the channels below. Have your account ID and any relevant bKash, Nagad or Rocket transaction reference ready — it speeds up the process significantly.

Team online

Live Chat

Open the chat widget from your account dashboard. Raise your legal query directly and we will escalate to the right team within the session.

Email Support

Write to our support address with your account ID and the specific clause or condition you want clarified. Replies come during business hours.

Account Help Centre

The Help Centre inside your account lists current policy documents. You can submit a formal query from there if the document does not answer your question.

ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Rights

Your account data is held under conditions designed to protect it from unauthorised access. Here is what that means in practice — from how we store your wallet details to how you can request changes.

Data Handling

We store your account data and payment references — including bKash and Nagad transaction IDs — only as long as needed for account operation and dispute resolution.

Cookie Policy

Cookies track session state and login security on our platform. You can manage cookie preferences from your browser settings at any time without losing your account.

Account Security

Login uses OTP verification tied to the mobile number on your account. If your number changes, contact support before updating it — wallet links like Rocket must be re-verified.

Data Change Requests

To update or request deletion of your personal data, contact us via email with your account ID. We process valid requests in line with applicable data rules in your region.

Common Questions About Our Legal Terms

These are the questions we get most often about account conditions, eligibility and your rights under our terms. If your question is not here, reach us through live chat or email.

Access depends on your local law and the eligible regions we support. We strongly advise you to check the legal position in your specific location before opening an account.

We send an account notification before any term change takes effect. The effective date is stated in that notice. Continued account use after that date means you accept the updated terms.

Yes. Email our support team with your account ID and a data access request. We will respond with what we hold, subject to the data rules applicable in your eligible region.

We retain transaction references — not full wallet credentials — for dispute resolution. Your wallet PIN and full account details are never stored on our platform under any condition.

Collect your Rocket transaction reference number and contact support via live chat or email. We reconcile the transaction against our payment records and correct the account credit.

Submit a written closure request through email or the Help Centre, including your account ID. We process the request and confirm closure once any pending wallet transactions are cleared.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.